Privacy Policy

Harmony Speech & Communication (referred to as "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This policy describes how we collect, use, disclose, and protect the information you provide when using our online platform and related services.

Information We Collect

We collect various types of information in connection with the services we provide, including:

Personal Identification Information: This may include your name, title, date of birth, and professional affiliations.
Contact Information: This includes details such as your email address, postal address, and phone number.
Professional and Educational Information: Details related to your professional background, qualifications, interests in our services (such as Speech Coaching Certification Programs, Communication Skills Workshops, Corporate Communication Training, Individual Speech Therapy, Public Speaking Coaching, Communication Therapy for Individuals, Training for Communication Professionals), and progress within programs or courses.
Payment and Transaction Information: Information necessary to process payments for services you purchase from us, such as billing address. Note: We do not store full payment card details; these are processed by secure third-party payment processors.
Usage Data: Information about how you access and use our site and services, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data.
Communication Information: Records of your interactions and correspondence with us, including emails and form submissions.

How We Collect Information

We collect information through various means:

Directly from you: When you register for an account, enrol in a program, subscribe to newsletters, fill out forms, participate in surveys, communicate with us, or otherwise interact with our services.
Automatically as you use our site: Through cookies, web beacons, and similar tracking technologies that collect usage data.
From third parties: We may receive information from partners or service providers who assist us in delivering our services or conducting marketing activities, provided they have a legal basis to share this information.

Legal Basis for Processing (relevant to users in the European Economic Area and United Kingdom)

We process your personal information based on the following legal grounds:

Performance of a Contract: When processing is necessary to provide the services you have requested or to fulfil our contractual obligations with you.
Legitimate Interests: When processing is necessary for our legitimate business interests, provided your fundamental rights and freedoms do not override those interests (e.g., improving our services, preventing fraud, direct marketing where permitted).
Consent: When you have given us explicit consent to process your personal information for a specific purpose (e.g., sending you marketing communications). You have the right to withdraw your consent at any time.
Legal Obligation: When processing is necessary to comply with a legal or regulatory obligation.

How We Use Your Information

We use the collected information for various purposes related to our services, including:

To provide and manage our services: To deliver the training, coaching, therapy, and certification programs you have registered for, process transactions, and manage your account.
To communicate with you: To respond to your inquiries, send you administrative information, updates about services, and marketing communications you have consented to receive.
To improve our services: To understand how our online platform is used, analyze trends, and enhance the content, features, and functionality of our offerings.
For marketing and promotional purposes: To send you information about our services, special offers, and upcoming events that may be of interest to you, in accordance with your communication preferences.
To ensure security and prevent fraud: To protect our site, services, and users, and to detect and prevent fraudulent or illegal activities.
To comply with legal obligations: To meet our legal, regulatory, and compliance requirements.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, data storage, hosting, analytics, marketing assistance, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Partners: We may share information with partners with whom we collaborate to offer joint programs or services, with your consent where required.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with other parties when you have provided your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. The retention period varies depending on the type of information and the purpose of processing.

International Data Transfers

Your personal information may be stored and processed in any country where we have facilities or where we engage service providers. By using our service, you understand that your information may be transferred to countries outside your country of residence, which may have different data protection laws than your own. When transferring data internationally, we implement appropriate safeguards to ensure your information receives adequate protection, such as using standard contractual clauses approved by relevant authorities or relying on other legally recognized transfer mechanisms.

Your Data Protection Rights

Depending on your location and applicable laws (such as GDPR), you may have the following rights regarding your personal information:

Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal information under certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
Right to Object to Processing: You have the right to object to the processing of your personal information based on legitimate interests or for direct marketing purposes.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller, where technically feasible.
Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your user experience, analyze site usage, and support our marketing efforts. Cookies are small text files placed on your device. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this site. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact Harmony Speech & Communication at the following address:

Harmony Speech & Communication
360 Collins Street, Level 15
Melbourne, VIC, 3000
Australia